Privacy Policy

1. Introduction

Vaaya Inc. ("Vaaya," "we," "us," or "our") operates the Paxo platform, including the website at AskScouty.com and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Phone number, name, and other identifying information you provide during signup or phone calls.
• Usage Data: Information about how you interact with our Service, including call logs, conversation data, preferences expressed during calls, and search criteria.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies & Tracking: We use cookies and similar technologies to maintain sessions and improve your experience.

3. How We Use Your Information

• To provide, operate, and maintain the Service, including AI-powered voice conversations to help you find short-term rentals.
• To verify your identity via one-time passwords (OTP) sent to your phone number.
• To personalize your experience and remember your housing preferences across sessions.
• To communicate with you about your account, rental matches, and Service updates.
• To improve our Service through analytics and aggregated usage data.
• To comply with legal obligations and enforce our Terms of Service.

4. Voice & Conversation Data

Our Service uses AI-powered voice technology. When you interact with Paxo via phone or browser call, your conversation may be recorded, transcribed, and processed to provide you with relevant rental recommendations. Conversation data is stored securely and used to improve your experience across sessions. You may request deletion of your conversation history at any time by contacting us.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors that help us operate the Service (e.g., cloud hosting, telephony, AI/ML processing, SMS verification).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may retain certain data for longer periods as required by law or for legitimate business purposes such as resolving disputes and enforcing agreements.

7. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of certain data processing activities.
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at the email address below.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Vaaya Inc.
Email: privacy@vaaya.ai